Internal Customers
The metaphor of “internal customers” is unfortunately falling out of favor. Lately, I’ve seen articles criticizing the idea of having internal customers. It’s a shame, really, because the people who...
View ArticleCustomer Service
It never stops being important. I think of myself as lucky in many ways. I trained in sales, but fell into IT work early in my career and found that I was good at it. I also was lucky enough to win a...
View ArticleValue vs Expense
Sometimes, the raw numbers don’t really tell us how expensive something is. One of the regular struggles we have in IT is that we are an expense. The bottom line is that, for most businesses, we don’t...
View ArticleEverything Is Sales
I work in IT because I didn’t want to do sales. The only problem is, everything is sales. Even though my degree is in Marketing and my very early career included a commission sales job that was so...
View ArticleProject Success
Clear goals make for more successful projects. There is no way to guarantee a successful project, but I can sure tell you the best way to make one fail; don’t set a clear goal. When I was in Boy...
View ArticleManaging Up
“Managing up” has to be one of my least favorite business buzzword phrases, and the most condescending. I’m grateful I don’t hear this phrase as much as I used to earlier in my career. The last time I...
View ArticleQuestions for Job Hunters
Or, things I’d want to know before I seriously applied for, or took a new job. The other day, a recruiter emailed me a super vague job description and we had a brief exchange about it. It was a little...
View ArticleDownsized
So, I’ve been putting off making this announcement for about a week, but I’ve been laid off from my last job. My very kind Director, who I hadn’t worked with for very long, was good about reassuring me...
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